Domande frequenti

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Domande frequenti

How can I get more product information?

Detailed specifications, catalogs, and product manuals are available on the NEWTOP website. You may also contact us directly for additional documentation or guidance.

Do you offer spare parts?

SÌ, we supply spare parts for all corresponding product categories. You can contact us with your model information to check availability.

Do you provide after-sales support?

SÌ, we offer 24-hours after-sales support. If you encounter any issues while using our products, you can reach NEWTOP’s support team through our website or your sales representative.

What is your product pricing?

Our prices vary based on the product configuration and order quantity. For a detailed quotation, you can contact us through the “Contact Us” page on the NEWTOP website, or submit your inquiry directly using the “REQUEST A QUOTE” button on the product detail page.

What kinds of products does NEWTOP mainly supply?

NEWTOP provides a one-stop range of outdoor power equipment designed for farm, garden, construction, and general utility use. Our lineup includes gasoline chain saws, brush cutters, sprayers, water pumps, generators, tillers, outboard motors and more. In addition, we support OEM brand incubation — offering customized products, packaging, and marketing support to help partners build and grow their own brands.

Is NEWTOP a manufacturer or a trading company?

NEWTOP is a manufacturer. Our head office is located in Shanghai, and our production facility is situated in the suburban area of Shanghai.

Can you offer products with my own brand?

SÌ, NEWTOP offers OEM service. If your order quantity meets the required level, we can manufacture products with your branding and customized packaging. You’re welcome to leave us a message to check the MOQ for each specific model.

Fornite campioni?

SÌ, NEWTOP provides sample services, permettendoti di acquistare un singolo pezzo per i test di qualità. Samples are generally prepared and shipped within 7–10 days after payment. Attendiamo con ansia future opportunità di collaborazione con voi.

Esiste una quantità minima di ordine (MOQ) requisito?

SÌ, NEWTOP typically has a minimum order quantity requirement based on the type and specifications of the custom products. Tuttavia, we remain flexible and can adjust the MOQ depending on customer needs and specific circumstances.

Quali metodi di spedizione offrite??

NEWTOP offers various shipping options, including sea and air freight, and works with reputable carriers such as FedEx, UPS, DHL, and others.

Quali metodi di pagamento supportate?

NEWTOP accepts multiple payment methods, including T/T, L/C, PayPal, Unione occidentale, MoneyGram, e altro ancora.

What is the warranty period for NEWTOP products?

Tipicamente, i nostri prodotti sono coperti da una garanzia di un anno, mentre gli accessori principali sono coperti per sei mesi.

What's the delivery time?

I tempi di consegna variano in base alla località e ai metodi di spedizione scelti. Ecco i tempi medi di consegna:

-Campioni: 7 giorni

-100 unità ai contenitori: in giro 30 giorni.