Perguntas frequentes

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Perguntas frequentes

How can I get more product information?

Detailed specifications, catalogs, and product manuals are available on the NEWTOP website. You may also contact us directly for additional documentation or guidance.

Do you offer spare parts?

Sim, we supply spare parts for all corresponding product categories. You can contact us with your model information to check availability.

Do you provide after-sales support?

Sim, we offer 24-hours after-sales support. If you encounter any issues while using our products, you can reach NEWTOP’s support team through our website or your sales representative.

What is your product pricing?

Our prices vary based on the product configuration and order quantity. For a detailed quotation, you can contact us through the “Contact Us” page on the NEWTOP website, or submit your inquiry directly using the “REQUEST A QUOTE” button on the product detail page.

What kinds of products does NEWTOP mainly supply?

NEWTOP provides a one-stop range of outdoor power equipment designed for farm, garden, construction, and general utility use. Our lineup includes gasoline chain saws, brush cutters, sprayers, water pumps, generators, tillers, outboard motors and more. In addition, we support OEM brand incubation — offering customized products, packaging, and marketing support to help partners build and grow their own brands.

Is NEWTOP a manufacturer or a trading company?

NEWTOP is a manufacturer. Our head office is located in Shanghai, and our production facility is situated in the suburban area of Shanghai.

Can you offer products with my own brand?

Sim, NEWTOP offers OEM service. If your order quantity meets the required level, we can manufacture products with your branding and customized packaging. You’re welcome to leave us a message to check the MOQ for each specific model.

Você fornece amostras?

Sim, NEWTOP provides sample services, permitindo que você compre uma única peça para testes de qualidade. Samples are generally prepared and shipped within 7–10 days after payment. Estamos ansiosos para futuras oportunidades de cooperação com você.

Existe uma quantidade mínima de pedido (Quantidade mínima) exigência?

Sim, NEWTOP typically has a minimum order quantity requirement based on the type and specifications of the custom products. No entanto, we remain flexible and can adjust the MOQ depending on customer needs and specific circumstances.

Quais métodos de envio você oferece?

NEWTOP offers various shipping options, including sea and air freight, and works with reputable carriers such as FedEx, UPS, DHL, and others.

Quais métodos de pagamento você suporta?

NEWTOP accepts multiple payment methods, including T/T, L/C, PayPal, Western Union, MoneyGram, e mais.

What is the warranty period for NEWTOP products?

Tipicamente, nossos produtos vêm com garantia de um ano, enquanto os acessórios principais são cobertos por seis meses.

What's the delivery time?

O tempo de entrega varia de acordo com sua localização e métodos de envio escolhidos. Aqui estão os prazos médios de entrega:

-Amostras: 7 dias

-100 unidades para contêineres: em volta 30 dias.