FAQ

How can I get more product information?

Detailed specifications, catalogs, and product manuals are available on the NEWTOP website. You may also contact us directly for additional documentation or guidance.

Do you offer spare parts?

Yes, we supply spare parts for all corresponding product categories. You can contact us with your model information to check availability.

Do you provide after-sales support?

Yes, we offer 24-hours after-sales support. If you encounter any issues while using our products, you can reach NEWTOP’s support team through our website or your sales representative.

What is your product pricing?

Our prices vary based on the product configuration and order quantity. For a detailed quotation, you can contact us through the “Contact Us” page on the NEWTOP website, or submit your inquiry directly using the “REQUEST A QUOTE” button on the product detail page.

What kinds of products does NEWTOP mainly supply?

NEWTOP provides a one-stop range of outdoor power equipment designed for farm, garden, construction, and general utility use. Our lineup includes gasoline chain saws, brush cutters, sprayers, water pumps, generators, tillers, outboard motors and more. In addition, we support OEM brand incubation — offering customized products, packaging, and marketing support to help partners build and grow their own brands.

Is NEWTOP a manufacturer or a trading company?

NEWTOP is a manufacturer. Our head office is located in Shanghai, and our production facility is situated in the suburban area of Shanghai.

Can you offer products with my own brand?

Yes, NEWTOP offers OEM service. If your order quantity meets the required level, we can manufacture products with your branding and customized packaging. You’re welcome to leave us a message to check the MOQ for each specific model.

Do you provide samples?

Yes, NEWTOP provides sample services, allowing you to purchase a single piece for quality testing. Samples are generally prepared and shipped within 7–10 days after payment. We look forward to future cooperation opportunities with you.

Is there a minimum order quantity (MOQ) requirement?

Yes, NEWTOP typically has a minimum order quantity requirement based on the type and specifications of the custom products. However, we remain flexible and can adjust the MOQ depending on customer needs and specific circumstances.

What shipping methods do you offer?

NEWTOP offers various shipping options, including sea and air freight, and works with reputable carriers such as FedEx, UPS, DHL, and others.

What payment methods do you support?

NEWTOP accepts multiple payment methods, including T/T, L/C, PayPal, Western Union, MoneyGram, and more.

What is the warranty period for NEWTOP products?

Typically, our products come with a one-year warranty, while core accessories are covered for six months.

What's the delivery time?

The delivery time varies based on your location and chosen shipping methods. Here are the average delivery times:

-Samples: 7 days

-100 units to Containers: around 30 days.